Bringing private sector learnings into a government environment can be advantageous, especially if the person has a career’s worth of customer-focused roles. Tash Tobias is just that kind of person, a leader who understands not just what customers need, but how to build teams that work well together, in order to deliver the best customer service.

Tash met challenges at Brisbane City Council, familiar to many businesses – siloed staff, lack of support amongst the team, and more. But it was during the time that Tash and her team were working with Martine Harkin, Facilitator at Leading Teams, on repairing communication, cohesion, and performance, that an even bigger challenge hit.

The Brisbane floods of 2021/2022. Tash and Martine are discussing how the team grew and excelled over this time but not before doing some serious work internally.