About this episode

With 20 years at Flight Centre under his belt, Brent Novak, now Head of Sales, Operations and Network, still loves it. His passion is palpable, and it’s driven him to seek peak performance at work, with his team and in his personal life. Brent talks to Jake Bridges, his Leading Teams Facilitator for the last few years, about his approach to cultural change, the difference it’s made to the business and how one of the biggest challenges in his own life, sharpened his focus on who he is as a person and as a leader.