GWMWater

As a newly merged organisation facing drought and high-stakes infrastructure delivery, the pressure was mounting on the leadership team at GWMWater.

Their staff survey revealed serious concerns: ineffective leadership, poor communication, and siloed behaviour. Rather than hide or dismiss the results, Managing Director Jeff Rigby shared them openly and committed to change.

GWMWater partnered with Leading Teams to strengthen the relationships and behaviours of its senior management team. The introduction of peer feedback, team trademarks, and accountability tools challenged long-held behaviours and promoted collaboration.

Staff satisfaction, and performance, dramatically increased.

• Staff satisfaction increased by up to 30% within three years
• The organisation shifted from siloed, hierarchical structures to a more cohesive, accountable culture
• Divisional managers developed the confidence and skill to self-manage performance and uphold team standards
• Leadership became more visible, values-driven and responsive to feedback.